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Versa 3 not connecting to Google Assistant on Samsung S9

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‎11-09-2021 05:12 - last edited on ‎11-15-2021 12:52 by Fitbit Moderator

‎11-09-2021 05:12 - last edited on ‎11-15-2021 12:52 by Fitbit Moderator

Starting having connectivity issues with my Versa 3 in September 2021. Spent a longtime with telephone support tryin to fix issues. They ended up sending me a new watch. However, the new watch is not connecting to Google Assistant on the same phone any longer. The "Downloading Device Information" screen on the app eventually times out with the message, "check your connection and try again". I went through all the recommendations from telephone support, but no luck.

Help!

 

Moderator edit: updated subject for clarity

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‎11-15-2021 12:51

‎11-15-2021 12:51

Welcome to the Fitbit Community, @RougeHillVersa3.

 

I'm sorry to hear about the difficulties you experienced with your replacement Fitbit Versa 3. Thank you for the time you spent trying to get them resolved.

 

In this case, I would recommend updating Customer Support to get further assistance. I'm pretty sure they will do their best to provide a high level of support. You can chat with them online or give them a call. Please click here to get connected.

 

Have a nice day.

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