Unable to change profile picture and bio

[Kaitlynjo2747]

hello! Whenever I try to change my profile picture, it says "unable to set photo." Also, I no longer see where I can update my bio/description anywhere. Please help 🙂

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Kaitlynjo2747, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Let me know if the issue persists.

[Achilles_]

Hey @RicardoFitbit, the issue is still persisting. I did what you suggested, and I still see no option to change my name, or bio. Now what?