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Unable to complete Firmware update

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‎06-07-2018 16:31 - last edited on ‎06-13-2018 05:32 by Moderator Alum

‎06-07-2018 16:31 - last edited on ‎06-13-2018 05:32 by Moderator Alum

Just got my versa today, I went to start they setup process with the app and the versa wont sync or download the firmware update, it made it to 60% and then failed. I've tried uninstalling the app and reinstalling, turning Bluetooth on and off but its still not working. I was really excited about getting the versa after my charge hr died but its giving me a headache (not mention it was expensive). Help, please?!

 

 

Moderator Edit: Updated Subject For Clarity.

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‎06-13-2018 05:31

‎06-13-2018 05:31

How it goes @Annamiriam? Let me start by giving you a warm welcome to the Fitbit Community and my apologies for the late response?  I saw you were experiencing issues to complete the firmware update of your Versa.

 

I got a similar experience when I got the Versa, all what I do was to force quit the app and restart the update again. Usually this is related to poor Wifi signal or bad bluetooth connectivity.

 

If the issue continue, I recommend to review this article: Why can't I update my Fitbit device?

 

Hope this helps and if you got other questions, stay tuned to our Community forums.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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