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Unable to connect device to WiFi network

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‎10-04-2019 12:12 - last edited on ‎10-06-2019 12:13 by Fitbit Moderator

‎10-04-2019 12:12 - last edited on ‎10-06-2019 12:13 by Fitbit Moderator

How come every new product I have bought in the past 10 yrs has NO problem finding my broadcast WiFi end point, except Fitbit?!  I had to run 'setup' again and now it's been hunting for WiFi signal for the past 1/2 hour.  Truly remarkable!  😞  Guess what folks, my Versa is not even 2 months old.  The little Android 'circly' icon keeps spinning and spinning.  Sigh.

 

Moderator edit: Subject for clarity 

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‎10-06-2019 12:11

‎10-06-2019 12:11

Hello @redjr, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the information and details that were shared in your post, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this? Also, which Android mobile device you're currently using? If you haven't already done so, I recommend you to check our help article: How do I connect my Fitbit watch to Wi-Fi? and Why won't my Fitbit watch connect to Wi-Fi?.

 

Keep me posted and let me know if you have any additional questions.

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