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Unable to create a Challenge

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‎09-16-2019 07:42 - last edited on ‎09-17-2019 12:18 by Fitbit Moderator

‎09-16-2019 07:42 - last edited on ‎09-17-2019 12:18 by Fitbit Moderator

I cannot set up challenges since the app changed a while back. I go onto challenges, choose the challenge I want, but just get a blank screen. Cannot start or invite anyone to challenge. Any help would be most appreciated.  Thanks

 

Moderator edit: Subject for clarity 

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‎09-17-2019 12:16

‎09-17-2019 12:16

Hi @DavidCole, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your credentials.
  7. Try starting a Challenge or inviting someone.

 

To learn more about challenges in the new dashboard design, please check: How do I start a challenge or adventure?

 

Keep me posted and let me know if you have any additional questions.

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