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Unable to download Versa 2 with Amazon Fire 7

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‎01-14-2020 09:29 - last edited on ‎01-15-2020 15:16 by Fitbit Moderator

‎01-14-2020 09:29 - last edited on ‎01-15-2020 15:16 by Fitbit Moderator

It won't download when instructed to

 

Moderator edit: Subject for clarity 

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‎01-15-2020 15:16 - last edited on ‎08-06-2025 06:27 by Fitbit Moderator

‎01-15-2020 15:16 - last edited on ‎08-06-2025 06:27 by Fitbit Moderator

Hi @Julielucydan, welcome to the Community Forums!

Thanks for bringing this to my attention. Unfortunately, I didn't completely understand your post to move forward and provide you with troubleshooting steps to get you back on track. That said, can you please provide more information and details about the issue you're experiencing with your Versa 2 and your Amazon Fire 7? Are you unable to download the Fitbit app or to setup your Fitbit device?

Looking forward to your reply.

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‎01-16-2020 10:38

In response to RicardoFitbit

‎01-16-2020 10:38

Thank you, but I have sorted the problem, the only problem I now have is how slow it is to sync, any suggestions?

Sent from my iPhone
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‎01-19-2020 20:12 - last edited on ‎08-06-2025 06:26 by Fitbit Moderator

In response to Julielucydan

‎01-19-2020 20:12 - last edited on ‎08-06-2025 06:26 by Fitbit Moderator

You're welcome @Julielucydan, sorry for the delayed reply.

I'm happy to know that your issue was resolved. If you are experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Keep me posted.

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