01-24-2018
08:17
- last edited on
01-25-2018
09:09
by
RobertoME
01-24-2018
08:17
- last edited on
01-25-2018
09:09
by
RobertoME
When wanting to add an activity, I can enter the start time but it won't do anything when I click NEXT and then when I hide the keyboard, it goes back a screen and the time hasn't changed. THEN, when I enter it on the website, it doesn't always sync to my phone.
Moderator Edit: Updated Subject For Clarity.
01-25-2018 09:09
01-25-2018 09:09
Hi there @Mamakat35, good to see you around in the Fitbit Community! Certainly this is not an expected behavior from the Fitbit app. My recommendations here is to review if your phone is listed as compatible. In some scenarios this can affect the behavior of the app in certain sections.
Either the case make sure your app is running the latest version of the Android App. This week we have released a new version that gradually will become available to all users. So review your Google play store if the app is available for you. For more details please take a look at this post: Android app version 2.65 is now available - 1/22. This might help to address the issue you are experiencing.
The other solution I can suggest for this case is log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps and keep me posted how it goes.
"Great things are done by a series of small things brought together.” What's Cooking?
02-02-2018 06:49
02-02-2018 06:49
Thank you for this info. I have used this fitbit for three years now. Got a new phone before Christmas, all worked well. It just started having these issues. I am current on firmware, etc. No cache option on app manager. Through this process, I chose to upgrade and have decided to leave this be for now.
Thank you again.