help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to inititiate challenges

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2020 10:25 - last edited on ‎02-03-2020 14:35 by Fitbit Moderator

‎02-01-2020 10:25 - last edited on ‎02-03-2020 14:35 by Fitbit Moderator

So, I have been told a few times that fitbit is fixing the problem of not being able to start challenges after the update in July but there has been zero progress. please fix this! I really want to become a premium member and take part in the awesome new challenges! But there is no way I am putting money in to it if I have no guarantee that I can initiate challenges in the first place. I have heard from other fitbit members that you will start losing customers if you do you fix this glitch. Please please please fix this!!

 

Moderator edit: Subject for clarity 

Moderator edit: Format

Best Answer
0 Votes
1 REPLY 1

‎02-03-2020 14:34

‎02-03-2020 14:34

Hi @susieq88, It's nice to see you again participating here in the Community Forums. Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with the Challenges feature, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions.

Best Answer
0 Votes