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Unable to log in with fitbit account

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‎02-16-2025 23:03

‎02-16-2025 23:03

I waited for a few days and it kept showing that I couldn't log in to fitbit.com.  due to the website was updating. Today I updated the app, but I still couldn't log in using my FITBIT account. 

What is the reason and how to solve it???

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2 REPLIES 2

‎02-17-2025 04:59

‎02-17-2025 04:59

Hi, @JoyceZhou, welcome to the community, you will need to log in with a Google account How to move a Fitbit Account to a Google Account - Fitbit Help Center .

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎02-17-2025 09:55

In response to Gr4ndp4

‎02-17-2025 09:55

@Gr4ndp4 Thank you for your help. 


@JoyceZhou , A warm welcome to the Community! Thank you for your message and efforts. 

What error message do you get?
Are you using the right credentials/password to log in?
Is this happening with wifi or mobile data?

In the meantime, please make sure that you have the latest Fitbit App installed.
On your phone go to settings > Apps > Fitbit App and clear cache. 
Restart your phone (off/on ) 
Open the Fitbit App and try to log in again

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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