Unable to log into Android app

[keithld]

My 6 week old fitbit charge 4 quit tracking steps, zone minutes, mood, and sleep, so I uninstalled and reinstalled app on my Android phone.  I Was asked for email address and password.  I entered what I had been using, but...  I was told the email address was taken by another account.  Well, that's my address.  My wife uses a different address for her fitbit.  We only have two.

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

Sounds like maybe you were trying to create new account.  Rather than creating new account, you should be using the login option, using account already created.

[LizzyFitbit]

Welcome, @keithld. It's nice to see a new face around. @JohnnyRow Thanks for stopping by to help our friend.

@keithld I've moved your post to the Android board so you can receive more related responses. As @JohnnyRow mentioned, please make sure to choose the "Log In" option and follow the onscreen instructions to access your Fitbit account. You can always double check if the Fitbit app is updated to ensure its functionality on your Android phone.

Hope this helps.

[keithld]

That's what I was doing.  Too many things going through my head.  Thank you.

[keithld]

Thank you.  JohnnyRow answer was correct.  

[LizzyFitbit]

Hi @keithld. It's nice to see you again.

Thanks for keeping us posted! I'm glad the suggestions shared by our friend @JohnnyRow helped you and I hope your Charge 4 starts tracking your details correctly. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can meet more people, find great tips and encouragement from other members, as well as start your own topics.

Have a good day.