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Unable to log into Fitbit app

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‎08-16-2020 11:27 - last edited on ‎08-17-2020 12:41 by

‎08-16-2020 11:27 - last edited on ‎08-17-2020 12:41 by

I have been trying to log in to Fitbit app for at least 6 hours and it keeps saying " Fitbit.com is unavailable. Please try again later." Any idea what is going on?

 

 

Moderator edit: subject for clarity 

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‎08-17-2020 12:40

‎08-17-2020 12:40

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear you're unable to log into Fitbit app and get a message "Fitbit.com is unavailable. Please try again later." I am here to help. I recommend trying the following:

 

1. Force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop.

2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.

3. Restart the phone.
4. Restart the WiFi or cell network, router.
5. Try another network.

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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