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Unable to move Fitbit account to Google

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‎10-12-2023 11:42

‎10-12-2023 11:42

I'm trying to migrate my Fitbit account to Google. Whenever I select my Google account, it says "This email is used with a different Fitbit account". When I log out of my Fitbit account and try to log in with my Google account, it says "You haven't migrate your Fitbit account to Google yet". Help??? Lol. I've tried contacting Fitbit support twice and they were useless. Anyone else have this issue?

 

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4 REPLIES 4

‎10-14-2023 11:44

‎10-14-2023 11:44

Same exact problem. Just bought a Google Pixle Watch 2 and can't migrate to Google . I can't even get the Pixle 2 on the Fitbit App. Every time you try to get it installed on Fitbit App it says you have to migrate to Google.

Ready to send the Watch back to Google and wait to see if they ever get their act together! 

 

 

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‎10-14-2023 11:49

In response to Geno1818

‎10-14-2023 11:49

The reason why I'm trying to figure this out is because I'm expecting my watch to be shipped in the next few days, and when my wife added hers it made her migrate. 

I just keep getting shifted back and forth in between Fitbit support and google support and no one is able to help, kind of ridiculous to be honest. 

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0 Votes

‎10-14-2023 12:16

In response to gldyyy

‎10-14-2023 12:16

About a year or so I could no longer get into my Fitbit account when Google
stopped supporting login. I could not get in due to the fact my original
email was no longer available. I contacted Google support and they
basically said they could do nothing. I created a new account and lost all
my data from my original account. Now I have a Google Pixle 2 Watch that is
useless without Fitbit!
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‎10-14-2023 13:01

In response to Geno1818

‎10-14-2023 13:01

Honestly I've given up. It's so f* dumb that I need to create a new google account JUST for Fitbit, but it's what I ended up doing. I just contacted Fitbit support once again and they weren't able to help. They escalated my case but I doubt it'll be of any use. 

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