help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to open Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2019 07:54 - last edited on ‎10-25-2019 15:07 by Fitbit Moderator

‎10-24-2019 07:54 - last edited on ‎10-25-2019 15:07 by Fitbit Moderator

Hi all,

A few days ago I received my new phone (Huwawei P30 Pro). So I installed my Fitbit app on the phone. At first it worked like it should do, but after a day or two it 'freezes'. When I open the app, I see a white screen with the blue Fitbit logo. Normally, it continues to open the app but now it doesn't.

I've already removed the app on my phone and installed it again several times. But each time, it stops working after a day or two.

Can someone please help me?

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎10-25-2019 15:06

‎10-25-2019 15:06

Hi @Muriel72, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting your device prior to posting too. If you haven't already done so, I recommend you to try the following troubleshooting steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes