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Unable to paired tracker

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‎03-09-2017 22:52 - last edited on ‎03-10-2017 04:58 by Moderator Alum

‎03-09-2017 22:52 - last edited on ‎03-10-2017 04:58 by Moderator Alum

When the dashboard change took effect I lost the steps, sleep, and heart rate tiles in the app.  Have tried editing to add tiles & they are not available.  Tried adding my device back in set up and it will not  find it. I have turned  off/on my phone, Uninstalled/installed app.  At a loss of what to do next.

 

Moderator edit: Subject for clarity

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‎03-10-2017 03:13

‎03-10-2017 03:13

Welcome to the forum!

 

Have you scrolled down on the dashboard and clicked on Edit? Once there you can add tiles and when done click on Done and they should appear.

 

Join us in the discussion forums! Lots going on!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-10-2017 04:57

‎03-10-2017 04:57

A warm welcome to the Forums @Chavezmc and @WendyB thanks for stopping by.

 

I would like to know if you get to paired your tracker? If you still having problems setting it up, I recommend restarting your Charge HR and do the following from your Android Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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