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Unable to read text notifications

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‎01-24-2020 18:43 - last edited on ‎01-25-2020 15:23 by Fitbit Moderator

‎01-24-2020 18:43 - last edited on ‎01-25-2020 15:23 by Fitbit Moderator

My Versa receives text messages and notifies me when I have a next text message. However I can't see who the message is from nor read the message on my Galaxy s8 plus. 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎01-25-2020 15:22

‎01-25-2020 15:22

Hi @Brooketoribio, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that the text notifications feature of your Versa is working in such way. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this affecting text messages only or phone calls too? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured.

 

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

I'll be around, let me know if you have any additional questions.

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‎01-26-2020 09:27

In response to RicardoFitbit

‎01-26-2020 09:27

This started happening when I got a new phone. I tried the troubleshooting and the notifications settings and that didn't help. Only on text messages I cannot read the name or number of the sender or the message on my Versa.  I can receive phone calls and see the sender on the Versa. 

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‎01-27-2020 15:43

In response to Brooketoribio

‎01-27-2020 15:43

I restarted everything for the 3rd time and now it seems to be working. Thank you for your assistance. 

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‎01-27-2020 16:56

In response to Brooketoribio

‎01-27-2020 16:56

Your update is appreciated @Brooketoribio.

 

Your effort restarting your device several times is appreciated, I'm happy to know that the issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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