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Unable to receive call/text/email notifications

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‎09-25-2019 07:03 - last edited on ‎09-26-2019 20:15 by Fitbit Moderator

‎09-25-2019 07:03 - last edited on ‎09-26-2019 20:15 by Fitbit Moderator

Hello,

Since the last version update for either fitbit or my phone, I've not been receiving text, email, or phone call notifications. I"m on a Samsung Galaxy S10 that updated September 19th.

 

Other apps will still send notifications but, again, not receiving texts, emails, or phone call notifications. I've tried everything I know to do.

 

Moderator edit: updated subject for clarity

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‎09-26-2019 21:02 - edited ‎09-26-2019 21:03

‎09-26-2019 21:02 - edited ‎09-26-2019 21:03

Hi @Desudro. It's nice to have you on board!

 

Thanks for bringing this to my attention, as well for your efforts while troubleshooting your Fitbit device. First of all currently your Samsung Galaxy S10 isn't a supported device, meaning that the Fitbit app hasn't been fully optimized to work with this model and this could be the reason of this issue. There isn't a guarantee that it'll always work and although you've tried some steps, please give a try to the following in the given order:

 

  1. Remove your Fitbit device from the Bluetooth settings.
  2. Turn off other Bluetooth connections that aren't in use.
  3. Uninstall and reinstall the Fitbit app on your phone.
  4. Reboot your phone.
  5. If applicable, turn off and on the notifications on your Fitbit device.
  6. Open the Fitbit app and set the notifications one more time.

 

Let me know how everything goes this time.

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