Unable to replace Alta tracker in the Fitbit app

[TinaMci]

I had lost my Alta 3 weeks ago outside home. I replaced -and have now charged my new one.

Have went through resetting and when that didn't work tried "replacing"  numerous times. States it can locate my tracker but unable to connect. I have turned off Bluetooth and turned on numerous times also. I have even cleared cache, then I even cleared data (which did not clear all, there was still data from previous Alta. )

I have spent over an hour on this. It should not be this hard 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @TinaMci, it's nice to see you have joined to the Fitbit Community! I'm wondering how it goes so far since you posted your concern?

You are right, this process should not take more than a few steps. If the issue persists, try the steps I mentioned in the following post: How to activate a replacement unit?. Refer to the Android part to make sure we are covering the steps from the beginning.

It is possible your app try to sync with your lost tracker, so wait a moment until the app prompt your tracker was not found. Otherwise the Bluetooth connection will remain busy looking for your tracker.

Hope this get you back on track. See you later!