So a week ago today i got an email from Fitbit saying there was suspicious activity on my fitbit account for example like i was out of town, country, etc.(For the record I haven't done any travelling lately) Fitbit advised that I needed to reset my password by using the reset password tool. Unfortunately I can't get the reset password link to work. I have tried every suggestion such as checking my spam, junk folders, check my settings and no luck. So since last Thursday I have been unable to sync my fitbit. (which caused me to lose a challenge). I can still log onto the website through facebook login but can not login to my app to sync my fitbit watch. I have contacted customer support via email, chat and telephone(numerous times) and no one will help. I just get the standard your case has been escalated and technical support will contact you. Well nothing from technical support in a week! I can't believe that Fitbit doesn't have a better way to verify accounts such as a two step confirmation like facebook or challenge questions. At this point it looks like the only way i am going to be able to get my watch to sync is to start a new account. Which really frustrates me because i've been stepping since May 2018 and average 10000-11000 steps a day. Not to mention having to find my friends again. Any help would be appreciated!!
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer