Unable to see my own badges > solved for Android and iOS

[Corr]

From about mid-January I can no longer see part of my badges and challenges. I can see trophees and top badges, but not the other badges and challenges results. Not in the Android app and not in the internet Dashboard.
Neither did I get a Year Overview 2019 (I did get 2018) although I always get my week overviews. I don't know if these two problems are related.

It looks as if I am blocked to see my own badges, except the top badges. All my badges are visible for my friends but not for me. When I try to change my privacy settings for the item Badges and Trophies, I can do that, but in reality it just doesn't change. It keeps saying "Badges and trophies are private" .

All the other privacy settings can be changed.

I get the following message when I want to go to the badges and I can also see that I have no rights to access my badges:

Android mobile app:
- I deleted the data and the cache
- I logged out of the mobile app, deleted it,
- restarted the phone
- installed the app again.
This makes no difference.

Internet Dashboard:
- I closed the site.
- I deleted all the cookies and saved passwords
- I restarted the phone (and the PC)
- Restarted the Dashboard (Chrome)

- Installed FireFox and used that to login.

- Checked possible add blocks
This makes no difference.

I haved logged in on the Mobile app and the Dashboard from friends mobile phones and a friends PC, it makes no difference.

Does anyone else has or had this problem too?

Moderator edit: Subject for clarity 

[Corr]

Hi @Zero0703 and @RicardoFitbit 

Still no reaction of any moderator or support?!

Well I have an iPhone here, but I don't know how to make a screenshot 🤤

But there is an imported thing I can see in the settings of both the Android and the iPhone.

The moment you set your "automatische" Location to ON, you block your badges.

So you have to set the "automatische" location to OFF,  clear cache and data and login to the app again.

And of course you have to leave the language settings on Nederlands (Engels).

Veel "plezier" ermee 🤔

[Zero0703]

Hi @Corr @RicardoFitbit ,

Thanks for the message. Screenshot iPhone is made by pressing the on/off and the home button at the same time 😉

I set automatic location to OFF, logged out of the App and logged back in. Didn't work however. Not sure how to clear cache and data on iPhone. Language remains at Nederlands (Engels)

Probably with the location settings it normally wants to set the language settings, which seem at the source of the problem.

[VBNL]

Hi all,

I had the same problem, online and in the iOS app.

Thanks to your topic I discovered how to get my gallery back.

For iOS users, change also the language in the iOS settings part for the FitBit-app to English. (not in the FitBit app self!)

Settings > Scroll down till you found FitBit > Preferred language > English

Reopen the app and it's working again 🙂

[Zero0703]

Hi @VBNL @Corr @RicardoFitbit,

Great that fixed it, thanks!!! Would have expected the FitBit team to come up with that solution though....

Best regards,

Zero

[Les12]

I’ve been having this exact problem since yesterday. Did a live chat last night, who obviously couldn’t help and has passed it on to higher support, who I haven’t heard from. I don’t understand all the cache clearing and language changes you made to solve this. I have an iPhone but can’t find anywhere to change languages in settings for the Fitbit app, which would have to remain as English. Did anyone from support get back to you to solve this? 

[Zero0703]

Hi,

Clearing cache on iPhone didn’t work for me. Try the language settings in iOS settings, not the Fitbit app: Disable automatic language selection if you see it somewhere.

“For iOS users, change also the language in the iOS settings part for the FitBit-app to English. (not in the FitBit app self!)

Settings > Scroll down till you found FitBit > Preferred language > English“

[Les12]

Thanks. My phone settings dont give me an option to change the language for the Fitbit app, or automatic language. 🙄 
Guess I’ll just have to wait and see if they actually bother to get in touch. Thanks though. 

[ElfieKH]

I am having the same problem on iOS of not being able to see my badges, but when I follow your directions to go change the language in Settings, language is not even an option. I’ve deleted the app from my phone three times and logged out twice. Nothing is restoring my ability to see my badges.

[Les12]

Yes, your screenshot is the same as what I see. I’ve tried everything but nothing works. 

[Zero0703]

My settings look like this:

 

[Les12]

I don’t have all those options. These are mine. 

 

[Zero0703]

What version of iOS are you running?

[Les12]

13.6.1.    iPhone XR

[Zero0703]

I run iPhone 8 Plus so yours is a lot newer. I assume you have the latest version of the Fitbit app as well. The setting below fixed my issue I just saw. It is in the Fitbit app itself, advanced settings;

 

[Les12]

Tried that. Switched off automatic and changed a few things but didn’t help. I’m going to phone support as it’s obviously an app fault if I’m not the only one having the problem. I’ve tried everything possible other than deleting my account. 

[Zero0703]

Sorry to hear that didn’t help. It must have something to do with location/language settings. Weird that you don’t have to option in iOS settings itself for Fitbit. I was at the point of starting a new account too, but I am not sure that will help. I hope they will come up with a solution.

[Les12]

Me too. I started a new thread on the problem and it seems I’m not the only one with this problem. Hopefully they sort it soon. 

[ElfieKH]

Thank you for starting a new thread. Maybe that will help. I did Live Chat with support yesterday and they didn’t know how to fix the problem so they escalated it to the highest level of support. They told me I would receive an email in a few hours. It has been eight and still no response. I hope they can fix it. It appears there was reprogramming for the newer iPhones that has a bug in it.