help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to see text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2019 10:46 - last edited on ‎09-27-2019 13:32 by Fitbit Moderator

‎09-26-2019 10:46 - last edited on ‎09-27-2019 13:32 by Fitbit Moderator

I recently got a new phone (went from galaxy s8+ to the s10) and now I cannot read my texts on my Fitbit. I have tried everything that I have read in other posts on here and cannot make it work. When I receive a message, my Fitbit vibrates and it says 1 new message, but I cannot open it or actually read the message. Any help would be greatly appreciated.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-27-2019 13:32

‎09-27-2019 13:32

Hi @skk30rn, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced such inconvenience? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Please keep in mind that the Samsung Galaxy S10 is not listed as a compatible mobile device with our products and services yet, therefore, you can experience certain connection difficulties with it.   

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes