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Unable to set up Charge 2 with Galaxy S9+

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‎06-29-2018 09:51 - last edited on ‎07-03-2018 09:03 by Moderator Alum

‎06-29-2018 09:51 - last edited on ‎07-03-2018 09:03 by Moderator Alum

I have downloaded the latest app, however when I attempt to set up the tracker on my phone, the blue tooth on my phone will not recognize my tracker.

 

 

Moderator Edit: Updated Subject For Clarity.

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‎07-03-2018 09:02 - last edited on ‎08-12-2025 07:27 by Fitbit Moderator

‎07-03-2018 09:02 - last edited on ‎08-12-2025 07:27 by Fitbit Moderator

Hi there @mmccaslin1, a warm welcome to the Fitbit Community. My apologies for the late response and  I'm wondering how it goes, were you able to pair your Charge 2? 

The Samsung Galaxy S9+ still is not confirmed as a compatible mobile devices, however this is not an statement that the app will not work. If the issue continue, it would not hurt to give it a try to this article: Why can't I set up my Fitbit device?

Hope this get you back on track. See you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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