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Unable to set up Flex 2

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‎01-27-2018 09:24 - last edited on ‎01-29-2018 05:28 by Moderator Alum

‎01-27-2018 09:24 - last edited on ‎01-29-2018 05:28 by Moderator Alum

Only blue light on flex 2 can't set it up

 

 

Moderator Edit: Updated Subject For Clarity.

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1 BEST ANSWER

Accepted Solutions

‎01-29-2018 05:27

‎01-29-2018 05:27

Hi there @Paula61, nice to have you here in the Fitbit Community, welcome aboard! I'm wondering what you mean with "only blue light"? I assuming you are referring to the led lights, but under which behavior is showing blue light?

 

I was reviewing your Community profile and it shows you have a Flex 2 as a paired device, so I would like to ask if the issue keep persisting? If it does, perhaps these steps will put you in the right direction:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and back on using the instructions in this post.
  4. Try setting up your device again.
  5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
  6. Try setting up your device again.
  7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

 

See you later and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
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2 REPLIES 2

‎01-29-2018 05:27

‎01-29-2018 05:27

Hi there @Paula61, nice to have you here in the Fitbit Community, welcome aboard! I'm wondering what you mean with "only blue light"? I assuming you are referring to the led lights, but under which behavior is showing blue light?

 

I was reviewing your Community profile and it shows you have a Flex 2 as a paired device, so I would like to ask if the issue keep persisting? If it does, perhaps these steps will put you in the right direction:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and back on using the instructions in this post.
  4. Try setting up your device again.
  5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
  6. Try setting up your device again.
  7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

 

See you later and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
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0 Votes

‎01-29-2018 05:39

In response to RobertoME

‎01-29-2018 05:39

Hi thanks Richard this issue has now been resolevd

Get Outlook for Android
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