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Unable to setup Ace 2

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‎06-04-2020 00:07 - last edited on ‎06-05-2020 16:26 by Fitbit Moderator

‎06-04-2020 00:07 - last edited on ‎06-05-2020 16:26 by Fitbit Moderator

I can't connect my child's new Ace 2 to my old Charge Account. It kicks me out every time I click on connect. Does anyone have any ideas please?

 

Moderator Edit: Clarified subject

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‎06-05-2020 16:24 - last edited on ‎09-10-2025 10:45 by Fitbit Moderator

‎06-05-2020 16:24 - last edited on ‎09-10-2025 10:45 by Fitbit Moderator

Hi @BeastBrunswick, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with the setup issue you're experiencing with your child's Fitbit Ace 2, can you please let me know which mobile device are you using? To set up Fitbit Ace devices for your kids, you need to create a Fitbit family account first and connect the device to a phone, tablet, or computer. For more information about this process, I recommend you to check the information that's specified on our help article: How do I set up Fitbit Ace devices? and let me know if the issue persists.

Let me know if you have any additional questions.

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