help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Charge 2 with Google Pixel 4XL

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2019 21:37 - last edited on ‎10-28-2019 17:58 by Fitbit Moderator

‎10-23-2019 21:37 - last edited on ‎10-28-2019 17:58 by Fitbit Moderator

Just got a Pixel 4XL and I can't get my Fitbit Charge 2 to sync up to it via bluetooth. I've tried all the troubleshooting steps and still no luck. Right now  my fitbit is at the setup screen and I have the app on trying to find it to set it up, but that isn't working.

 

Anyone else having issues with theirs syncing or coming up? I did see my fiances Charge 3 come up on my bluetooth list.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-23-2019 21:49

‎10-23-2019 21:49

Got it working. Make sure you turn the bluetooth off on your old phone before you try and setup your Fitbit on your new phone. 🙂

Best Answer

‎10-28-2019 17:58

In response to wolfofthestars

‎10-28-2019 17:58

Hello @wolfofthestars, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for the information that was shared in your post and for troubleshooting your Charge 2 prior to posting too. I'm really happy to know that your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around!

Best Answer
0 Votes