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Unable to setup Charge 2

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‎04-07-2020 17:16 - last edited on ‎04-26-2020 14:56 by Fitbit Moderator

‎04-07-2020 17:16 - last edited on ‎04-26-2020 14:56 by Fitbit Moderator

I was given a charge 2 today. Trying to complete set up on the app and it wont recognize my device. Its paired to my bluetooth. I've unpaired it and paired it again. Ive restarted my phone. Nothing is working. Any suggestions? Thanks!

 

Moderator edit: Subject for clarity 

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‎04-26-2020 14:56

‎04-26-2020 14:56

Hi @Dixychick97, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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