Unable to setup Charge 3 with Moto E4+

[fitgeo]

my charge 3 is stuck on pairing with moto e4 plus

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @fitgeo, welcome to the Community Forums!

I'd like to let you know that the Motorola Moto E4+ is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Fitbit app and Android updates.

Even though your mobile device is not compatible, please give it a try to our help article: Why can't I set up my Fitbit device? and let me know how it goes. If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device instead.

I'll be here if you need anything else, please keep me posted.

[fitgeo]

Thanx Ricardo.
I saw enough comments to decide to send it back and get a charge 2 which my wife has and which synchs.
George

Sent from Mail for Windows 10

[LostEchoes]

@fitgeo 
Maybe this could help you ? If you still have the band and wanna try.... Some people with Moto G5+ have found it works

https://play.google.com/store/apps/details?id=hu.czandor.fitbitsyncfix&hl=en

[fitgeo]

Thanx lostechoes.
I already swapped for charge2 after reading any number of problems synching.
fitgeo

Sent from Mail for Windows 10