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Unable to setup Charge 4 with Google Pixel - Android 11

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‎12-30-2020 14:38 - last edited on ‎01-05-2021 11:19 by Fitbit Moderator

‎12-30-2020 14:38 - last edited on ‎01-05-2021 11:19 by Fitbit Moderator

Hi - I just bought a Charge 4 and cannot set it up on my Pixel. I'm running Android 11, and it keeps prompting me with the message that I need to be running Android 7.0 or higher to install. It directs me to read a website, but won't even let me get to the button to try and find the device. Help?

 

Moderator Edit: Clarified subject

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‎01-05-2021 11:18 - last edited on ‎08-19-2025 09:12 by Fitbit Moderator

‎01-05-2021 11:18 - last edited on ‎08-19-2025 09:12 by Fitbit Moderator

Hi @spartangirl79, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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