Unable to upload a picture to my profile

[Nate_Pedro]

I'm having difficulties in Uploading Pictures in my Photo,  I need Aid ASAP 🙏

Moderator Edit: Clarified subject

[SilviaFitbit]

@Nate_Pedro A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

I moved your post to the main board in order to properly assist you. Please confirm you're following this procedure to upload your picture: 

1. Tap the Today tab 

   , and tap your profile picture.

2. Tap the tile with your name.
3. Tap or click the camera icon next to your current profile picture (tap the gear icon   > Profile Photo on Android).
4. Take a new photo or choose an existing photo. In Fitbit child accounts, choose an avatar.
5. Save your photo.

Also double check that your Fitbit app is up-to-date. If you continue experiencing difficulties please provide me as many details as possible. 

Let me know how it goes. 

[Acathla]

I have an issue with photo uploading from camera and gallery to fitbit android app  saying "can't edit this type of photo" oddly as I'm not trying to edit but upload. Please help.

[SilviaFitbit]

@Acathla Welcome to the Fitbit Community. Thanks for the details mentioned. 

Please log out from the Fitbit app, force quit it, clear cache and then follow this procedure to upload it again. 

Let me know how it goes. 

[Acathla]

Did everything advised and still get "Editing is not supported for this
image" very odd error message. Can't take new or upload from photos.

[Acathla]

Thanks for the reply Silvia, unfortunately that didn't work. Still getting exactly same message "Editing is not supported for this image".

[SilviaFitbit]

@Acathla Thank for getting back.

Please let me know the phone model and OS installed and attach a screenshot of the error message to your next reply. Take into consideration that a compatible operating system for Android is 7.0 or higher. 

Let me know how it goes.