Unable to setup Charge 4

[WertherOriginal]

Hi, did you find any solution for this?

I am encountering the same issue with my Charge 4. Nothing works, tried rebooting, restarting. 
Any help would be appreciated 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @WertherOriginal, welcome to the Community Forums! 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[WertherOriginal]

Hello buddy,

thanks for replying. It’s just absolutely madness the time I have spend on trying to synchronize this Fitbit to my phone. 
I have tried your trouble shooting several times. I have rebooted it 3x and hard reset 3x. It just doesn’t want to synchronize. 
Can you please contact me privately and assist me and as well give me an indication what caused this issue. As since last week I didn’t had any problem since the day I had purchased it. 
I do love the product and other past Fitbits that I owned and have never encountered something so demotivating like this reoccurring issue. 

I have an IPhone 11 and Fitbit charge 4. Original charger + wall charger that allows 18w. 

[Rich_Laue]

Hi @WertherOriginal so are you having problems setting up the tracker, as the title states, or having problems syncing? We need to setup before we will be able to sync.

I see you mention an iOS device, but we are in the android board, so which phone is it?

[WertherOriginal]

Hey buddy,

Thanks watching out for me, though been in touch with customer service and they will replace the device. 

[RicardoFitbit]

Your update is appreciated @WertherOriginal.

I'm happy to know that our Customer Support team provided you assistance and will replace your Charge 4 based on our warranty policies. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions.

@Rich_Laue Your assistance is always appreciated. 

It was a pleasure to assist you.