Syncing difficulties after Fitbit app update

[Stevehr]

(charge2 and Samsung s3)

Yesterday I couldn't sync all day so last night I logged out of the app, when I tried to log back in i got "fitbit.com is down for maintenance"

today was the same so I deleted the app and re-installed it but still can't log in.

I reset the router (even though everything else works) still no luck.

I tried using mobile data instead of WiFi, no joy.

I tried using my wifes phone .not any good either.

this has been working for years, now it doesn't, this HAS to be a fault at YOUR end, please hurry and fix it as i was in two challenges and I can't sync

ps app version is 2.51

Moderator Edit: Clarified subject

[Rich_Laue]

If Fitbit.com is down, then there is nothing you can do but wait.

Fitbit has been tweeting about various issues with their servers all week.

3 yesterday and 2 more today.

@FitbitSupport

We're aware of an issue currently affecting syncing, pairing, and firmware updates. Our team is working on fixing the issue. Thank you for your patience!

[Myrabreck]

Same. Their Twitter keeps saying they've fixed the issues but I've been unable to sync / log in since yesterday afternoon.

[Stevehr]

just contacted my friend, and she can sync, the only difference  is she has a newer phone, so i suspect someone at fitbit has removed access to version 2.51 users ?

[Stevehr]

Still no word on this?  Twitter says its fixed. But it isn't !!

[Myrabreck]

No, Twitter support just keeps telling me to uninstall and reinstall...

[Stevehr]

Come on guys day three now, no action or explanation , if I did this in my job I'd be sacked!

[Stevehr]

Day 4 , when are you going to restore 2.51 app connectivity ?

I need this now!!

[Myrabreck]

On Twitter this morning they simply thanked me for my patients and told me they are aware of the issue.. 

[Stevehr]

Day 5, thought i'd delete the app and reinstall, didn't work of course, come on Fitbit please get this fixed!!

Some sort of useful reply would be nice, Like "we're aware of the issue on Android App 2.51"

[Lilbiddy]

@Stevehr, do you have a Kindle? Amazon have app version 2.63 available for kindle.  I don't know if you can get this via Amazon app store to your phone.

Just a thought. 

[Stevehr]

Afraid not, just a phone and pc, I'm awaiting delivery of a dongle for the pc and hopefully I  can at least sync through that for the time being, but thanks for the suggestion

[Stevehr]

day 6, I've given up and bought a new phone, obviously fitbit has cut the 2.51 app to cease support for older phones, would have been nice if you'd had the guts to tell users.

More likely one half of the company doesn't know what the other half is doing!

For anyone else looking for support on these pages I wouldn't bother, as it appears no-one from the company even bothers to look, all I had was one sort of official reply from someone who doesn't know the difference between IOS and Android!

Moderator Edit: Formatting

[Rich_Laue]

Have you contacted Fitbit? I'm not sure what your fellow Fitbit users may help with. 

[RicardoFitbit]

Hello @Stevehr, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding your posts.

First, I appreciate your effort and patience for troubleshooting this situation before posting, I understand how frustrating this matter can be for you. If you continue experiencing syncing difficulties with your new phone, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be smoothly completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know if you continue experiencing issues with the syncing process. The feedback that was shared is appreciated, we are always striving to improve the Fitbit experience with our products and services. 

@Rich_Laue @Lilbiddy Thanks for your support.

Let me know if you have any additional questions.

[Mish65]

I have not been able to sync since 5/18   & now I'm getting WiFi issue 🤪

[Stevehr]

my new phone works perfectly as it uses a later app than 2.51, i'm just very angry that the only way to fix this was to have to buy a new phone.

yes, i've contacted fitbit and from their answer it's obvious they don't read these forums, whats the point, it's sorted now anyway , I don't suppose they'll ever admit what the've done!

Moderator edit: merged reply

[Rich_Laue]

You contacted Fitbit support, your right, they usually do not read the comunity forums. The developers do and ocaisionly will even post.

With Covid, their really hasn't been a lot of Fitbit employee participation. 

As for needing a new phone, cant comment because we dont know the model of the old phone.

As for the app, the current version is 3.21

[Stevehr]

you do know my phone , it's in the first post!!

[JuanJoFitbit]

Hi @Stevehr @Mish65, welcome to our Fitbit Community. I'm sorry to hear about the syncing issues that your Fitbit devices have experienced. By the way, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like to follow up and would like to follow up and would like to know if the issue persists or if your Fitbit devices are syncing properly.

Keep me posted on the outcome.