help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties after Fitbit app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2020 05:15 - last edited on ‎05-27-2020 11:41 by Fitbit Moderator

‎05-23-2020 05:15 - last edited on ‎05-27-2020 11:41 by Fitbit Moderator

(charge2 and Samsung s3)

Yesterday I couldn't sync all day so last night I logged out of the app, when I tried to log back in i got "fitbit.com is down for maintenance"

today was the same so I deleted the app and re-installed it but still can't log in.

I reset the router (even though everything else works) still no luck.

I tried using mobile data instead of WiFi, no joy.

I tried using my wifes phone .not any good either.

this has been working for years, now it doesn't, this HAS to be a fault at YOUR end, please hurry and fix it as i was in two challenges and I can't sync

ps app version is 2.51

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
20 REPLIES 20

‎06-22-2020 11:00

In response to JuanJoFitbit

‎06-22-2020 11:00

it's all in the thread if you want to know, basically, i've had to buy a new phone as my old samsung s3 with version 2.51 fitbit app has been switched off by Fitbit, the new phone uses a later version and works fine

Best Answer
0 Votes