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Unable to setup Charge HR with Huawei P30 Pro

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‎12-21-2019 18:19 - last edited on ‎12-22-2019 18:51 by Fitbit Moderator

‎12-21-2019 18:19 - last edited on ‎12-22-2019 18:51 by Fitbit Moderator

My charge HR cannot connect to my Huawei P30 Pro. It kept saying it is connecting but then failed. My android version is up-to-date, location services activated and Bluetooth is on. 

 

Moderator edit: Subject for clarity

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‎12-22-2019 18:50

‎12-22-2019 18:50

Welcome to the Community Forums @HKevin_kong.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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