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Unable to setup Inspire HR with Huawei P20 pro

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‎10-12-2019 04:26 - last edited on ‎10-13-2019 17:07 by Fitbit Moderator

‎10-12-2019 04:26 - last edited on ‎10-13-2019 17:07 by Fitbit Moderator

I have the Inspire HR and I can't get it to connect to my Huawei P20 pro. I've uninstalled and reinstalled the app, checked everything is up to date and turned off all the power saving on my phone

 

It's listed as a compatible device. Amy ideas? 

 

Moderator edit: Subject for clarity 

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‎10-13-2019 17:06

‎10-13-2019 17:06

Hi @CarolineTa, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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