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Unable to sync with Motorola Z Play

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‎10-11-2019 17:07 - last edited on ‎10-13-2019 15:36 by Fitbit Moderator

‎10-11-2019 17:07 - last edited on ‎10-13-2019 15:36 by Fitbit Moderator

Charge 2 will not sync with or be recognized by my Motorola Z Play Droid (it used to). I restarted the Charge 2, removed it from the phone bluetooth list and added it back. Turned bluetooth off and on. Says it can't locate my Charge 2.

 

Moderator edit: Subject for clarity 

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‎10-13-2019 15:35 - edited ‎10-13-2019 15:35

‎10-13-2019 15:35 - edited ‎10-13-2019 15:35

Hello @gogara, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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