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Unable to setup Inspire HR

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‎08-13-2019 21:05 - last edited on ‎08-14-2019 16:04 by Fitbit Moderator

‎08-13-2019 21:05 - last edited on ‎08-14-2019 16:04 by Fitbit Moderator

Unable to add this to my account. Using Android app

I click on add new device, I tap inspire hr. 

Nothing happens

 

Moderator edit: Subject for clarity 

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‎08-14-2019 16:03

‎08-14-2019 16:03

Hello @Atwater  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist you with your Inspire HR setup process.

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your Android mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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