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Unable to setup Inspire with OnePlus 2

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‎09-10-2019 13:08 - last edited on ‎09-11-2019 13:03 by Fitbit Moderator

‎09-10-2019 13:08 - last edited on ‎09-11-2019 13:03 by Fitbit Moderator

I just bought a new device (inspire) and when i'm trying to connect my phone with it by pressing "set up a device" it throws me back to that page and wont try to search for the device. My phone tipe is One Plus 2. Would love to have some help

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎09-11-2019 13:03

‎09-11-2019 13:03

Hello @Cogayo, welcome to the Community Forums! It's a pleasure for me to assist you with the inconvenience experienced with your device.

 

I appreciate the information and details that were shared in your post. Let me share with you that the OnePlus 2 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android and Fitbit app updates.

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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‎12-27-2019 15:03

In response to RicardoFitbit

‎12-27-2019 15:03

I have the same problem. Fitbit inspire HR will not connect to my android One Plus 2 phone. It was a gift so rather upsetting. Now that I am looking up how to solve this I see it is not going to happen, unless I get a new phone. Pretty much everything has been tried that has been suggested. I have really liked my phone until now.

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