Unable to setup Versa 2 with Android

[SunsetRunner]

Hello community,

2 days back, I bought Versa 2 for my wife as gift. Really disappointed. Versa not connecting to fitbit Android app.

Please help.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you, can you please let me know which Android mobile device are you using? I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[SunsetRunner]

Thank you for your response,
I tried configuring it on oneplus7pro (Android 10), Samsung Note9 ( Android
10).
On both phones it's same and not able to connect.



Regards,

[Rich_Laue]

Since two phones have been mentioned, choose a new phone and turn the Bluetooth off on the other phones me. Now on the chosen phone, remove the Fitbit from the Bluetooth.

Clear the phones cache and force stop the app.

[RicardoFitbit]

You're welcome @SunsetRunner, your reply is also appreciated.

Thanks for troubleshooting your Versa 2. Please follow the recommendations that our friend @Rich_Laue suggested and let me know if the issue persists. If so, can you please let me know if you receive an error message while trying to setup your Versa 2? If that's the case, please send me a screenshot so we can move forward.

Let me know if you have any additional questions, I'll be waiting for your reply.