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Unable to setup Versa 2 with OnePlus 7T

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‎04-08-2020 06:26 - last edited on ‎04-27-2020 18:10 by Fitbit Moderator

‎04-08-2020 06:26 - last edited on ‎04-27-2020 18:10 by Fitbit Moderator

I just received my Versa 2 and I tried to set it up but It doesnt work. My phone model is OnePlus 7T and that's why it doesn't connect, I guess. What I'm gonna supposed to do? Help me asap

 

Moderator edit: Subject for clarity 

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‎04-27-2020 18:09

‎04-27-2020 18:09

Hi @munkhbatmb, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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