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Unable to setup Versa 2

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‎12-27-2019 09:06 - last edited on ‎12-29-2019 15:50 by Fitbit Moderator

‎12-27-2019 09:06 - last edited on ‎12-29-2019 15:50 by Fitbit Moderator

My versa 2 fitbit won't connect. Every time I try to connect it, it keeps going back to my original screen

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-29-2019 15:49

‎12-29-2019 15:49

Hi @Hi132, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using with your Versa 2? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.  

 

Keep me posted.

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‎12-31-2019 09:00

In response to RicardoFitbit

‎12-31-2019 09:00

I did all that the setup thing said to but it still won't connect. I have a kindle fire
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‎12-31-2019 11:32

In response to Hi132

‎12-31-2019 11:32

Sorry if im hijacking your thread but  im having a similar issue.  Im switching from a charge 2 to a versa 2.  I removed the old device.  I selected the add device and picked versa 2.  Then  selected the button, setup your versa 2.  The wizard opened and immediately closed.  If you try it againit jusg does ghe same.  Im using a Samsung s10e.

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