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Unable to setup Versa 2

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‎09-03-2020 15:49 - last edited on ‎09-04-2020 18:30 by Fitbit Moderator

‎09-03-2020 15:49 - last edited on ‎09-04-2020 18:30 by Fitbit Moderator

I recently bought a versa 2. I’ve installed the app and set up an account. When I try to “add device” and click versa 2, the app refreshes back to the “add device” page. 

I tested other devices in the options and they work, moving through the process to “searching for device” but obviously no device found as I have a versa 2.

 

Moderator Edit: Clarified subject

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‎09-04-2020 18:30

‎09-04-2020 18:30

Hi @Rmaki, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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