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Unable to setup Versa Lite

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‎10-26-2019 04:23 - last edited on ‎10-27-2019 19:25 by Fitbit Moderator

‎10-26-2019 04:23 - last edited on ‎10-27-2019 19:25 by Fitbit Moderator

I shut my Versa Lite down twice, then did a factory reset.  Now, it will not connect with my Andoid, even though my Android says it is connected.  There is only one button to hold to reset.  The Fitbit logo appears with the instruction to download the Fitbit app to start.  Done, to no avail.  Thoughts?  Many thanks.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎10-27-2019 19:25

‎10-27-2019 19:25

Hi @sherry22153, welcome to the Community Forums!

 

Thanks for bringing this to my attention, thanks for troubleshooting your device prior to posting. To better assist you, can you please let me know if you experienced this situation in the past? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.  

 

Keep me posted.

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‎11-04-2019 01:44

In response to RicardoFitbit

‎11-04-2019 01:44

Hi there

I have the same, maybe similar problem.  My Versa Lite connected perfectly and worked great for me. I got upgraded to a Versa 2 by my hubby, now I want my daughter to use the Versa Lite.  I did a factory reset and now have the message - to start download the Fitbit app.  The phone we want to connect to is Huawei P20 Lite - can not get connected, so I tried a Samsung S8 and a Samsung tablet - it does not connect to any.  It connects (I get the green tick and the code to be entered to confirm the connection) and as soon as the update start it loses connection - I had it run for 48 hours and still nothing.  I have removed all Fitbit Accounts for my daughter and re-created.  I did a reset of the Versa - with the one button - multiple times.  Restart the phone.  Remove the fitbit app and download again.  All this in various sequences, but to no avail - I can not get pass that message - PLEASE HELP!

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