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Unable to setup Versa

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‎03-02-2020 07:51 - last edited on ‎03-03-2020 16:20 by Fitbit Moderator

‎03-02-2020 07:51 - last edited on ‎03-03-2020 16:20 by Fitbit Moderator

My Versa and my phone, an Android, lose connection almost daily. This morning I removed the Versa from my phone and now my phone can't find it to re-pair. How do I fix this? I've turned phone and watch off. I do I get my Versa to pair to my phone when it says there is already a Versa connected to my account. 

 

Moderator edit: Subject for clarity 

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‎03-03-2020 16:20

‎03-03-2020 16:20

Hello @Mummumsx4, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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