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Unable to setup device

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‎12-31-2019 07:36 - last edited on ‎01-01-2020 15:13 by Fitbit Moderator

‎12-31-2019 07:36 - last edited on ‎01-01-2020 15:13 by Fitbit Moderator

I can't get my versa lite to pair with my phone . any one know how to 

 

Moderator edit: Subject for clarity 

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‎01-01-2020 15:12

‎01-01-2020 15:12

Hello @JAP20, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? if you experience difficulties with such process.

 

Also, please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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