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Unable to setup notifications

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‎02-09-2020 08:16 - last edited on ‎02-10-2020 14:44 by Fitbit Moderator

‎02-09-2020 08:16 - last edited on ‎02-10-2020 14:44 by Fitbit Moderator

When enabling notifications and then goes to notifications access is blank. And my app notifications is on. I have a Nokia Verizon phone and everything else works on the Verse Lite. 

 

Moderator edit: Subject for clarity 

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‎02-10-2020 14:43

‎02-10-2020 14:43

Hi @Aimee4pink, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know which Nokia mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Let me know if you have any additional questions.

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