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Unable to setup replacement Charge 3

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‎09-17-2019 00:56 - last edited on ‎09-18-2019 15:43 by Fitbit Moderator

‎09-17-2019 00:56 - last edited on ‎09-18-2019 15:43 by Fitbit Moderator

I have successfully used my Charge 3 for 9 months. The screen went blank! No resets would work and a replacement was sent after discussion with Fitbit Help line. The replacement would not start or connect to my Huawei phone, even under help phone instruction. Fit bit has sent another. This time we get as far as the Ap screen is saying “It is taking longer to connect than usual”. The fit bit it self is just show a faint white line across the screen and no other sign of life.

The phone Blue tooth is working fine with my car.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-18-2019 15:43

‎09-18-2019 15:43

Hello @Lisamary999, welcome to the Community Forums! 

 

I appreciate all the information and details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this situation, can you please let me know which Huawei mobile device you're currently using to try the setup process? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.  

 

Keep me posted and let me know if you have any additional questions.

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‎09-21-2019 15:21

‎09-21-2019 15:21

Another member has mentioned this app that could probably help with Huawei phones and Fitbit

https://play.google.com/store/apps/details?id=hu.czandor.fitbitsyncfix&hl=en

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‎09-25-2019 20:03

In response to LostEchoes

‎09-25-2019 20:03

Hello @LostEchoes, it's nice to see you again participating here in the Community Forums!

 

Thanks for the information that was shared in your post, the willingness to help here in the Community Forums is always appreciated, thanks for sharing such helpful information with us. Don't hesitate to contact me back if you require further assistance.

 

I'll be around.

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