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Unable to setup with Samsung J7

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‎02-23-2020 12:02 - last edited on ‎02-23-2020 17:41 by Fitbit Moderator

‎02-23-2020 12:02 - last edited on ‎02-23-2020 17:41 by Fitbit Moderator

I have a Samsung j7 and I can not get my Fitbit versa 2 to pair and I'm getting highly annoyed

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-23-2020 13:14

‎02-23-2020 13:14

Hi @Paulie71   the list of compatible devices click to see

Have you another way to set up?

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎02-23-2020 17:45

In response to Odyssey13

‎02-23-2020 17:45

Hi @Paulie71, welcome to the Community Forums!

 

Thanks for your post and bringing this to my attention, I understand how frustrating this matter can be for you. Just as @Odyssey13 mentioned, the Samsung Galaxy J7 is not listed as a compatible device with our products and services. Even though it's not compatible, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

After checking the above requirements, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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