Unable to setup

[jessika78]

I am having trouble setting up my Fibit Charge for the first time.I believe that I have it charged and some logs done.But,sometimes it seems like the logs aren't being fully saved for my Fitbit,food,& other logs.Please HELP with any suggestions.My new update for my Fitbit Charge HR ; I got a new Samsung d Galaxy J3 Prime that I need to resync.Can anyone please help tell how to sync this type of phone with a Fitbit?

Moderator edit: Updated subject for clarity 

[WendyB]

Please do a restart first 3 times in a row

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

To download software or App
https://www.fitbit.com/start

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

[MaginB]

It's great to see new faces around @jessika78! 

Thanks for sharing your inquiry, let me help you out. Plese make sure to follow the great instructions that @WendyB shared, if you're still having trouble feel free to post here so I can further assist you. 

Keep me posted! 

[jessika78]

Hi,I just got a new Samsung Galaxy J3 Prime how can I setup and sync it to Fitbit Charge or Charge HR?

[MaginB]

Hi there @jessika78! 

In regards of your inquiry, I've checked the compatible devices list and the Galaxy J3 is not listed there. Even though is not supported if your mobile device meets these minimum requirements: Android 4.4 (KitKat) you can attempt following these syncing troubleshoots. 

Let me know how it goes!