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Unable to sync Alta with Samsung S5 Active

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‎04-12-2020 09:14 - last edited on ‎04-26-2020 19:13 by Fitbit Moderator

‎04-12-2020 09:14 - last edited on ‎04-26-2020 19:13 by Fitbit Moderator

Tried uninstalling/reinstalling, connected to Bluetooth. All of a sudden it won't synce to my phone. Sucks! Still collecting data and I can put information in but will not sync. Just says Device Not Located. 

 

Moderator edit: Subject for clarity 

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‎04-26-2020 19:12 - last edited on ‎08-08-2025 04:29 by Fitbit Moderator

‎04-26-2020 19:12 - last edited on ‎08-08-2025 04:29 by Fitbit Moderator

Hello @jsmack, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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