Unable to sync Alta with Samsung S7

[Thurachelman]

Yesterday my Alta died in the middle of the day. I plugged it in to charge and when it started I tried to resync it and it will not. 

So far I have

Restarted my phone

Restarted my alta (x3)

Forgot Alta in bluetooth phone settings and reconnected

I still cannot get it sync. I'm continually getting the message "Device Not Found"

I don't know what else to do.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Thurachelman, welcome to the Community Forums! Thanks for your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung S7 phone that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Thurachelman]

It's now switched to a message stating "no internet connection" irregardless of wifi connection or mobile data.