Unable to sync Charge 2 with Samsung Galaxy A20

[ahhyun_kim]

the app can find my device and send code but cannot sync

for me the fitbit app did work for a while ... maybe it was prior to some of the updates but doesn't sync anymore

please resolve asap

thank you!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @ahhyun_kim, welcome to the Community Forums!

I appreciate all the information and details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[ahhyun_kim]

ivecalready tried and it still doesn't work

thanks